Hi, I’m Kenzi! I’m your personal customer support platform for OroCommerce.
When a customer reaches out, I already know who they are. Their name, their email, their recent orders, what they bought, order status — it’s all right there in the conversation, pulled directly from your OroCommerce store. Your team never has to switch tabs or look anything up.
Every channel, one inbox
I bring together email, live chat, Facebook Messenger, and Instagram DMs into a single inbox. No more bouncing between apps to answer customers. Every message lands in one place, no matter where it came from.
Built for teams
Assign conversations to team members, see who’s online, and track what’s being handled. I work just as well for a team of 10 as I do for a solo operator. And I’ll never charge you per seat — unlimited agents on every plan.
What you get with the OroCommerce integration:
- Automatic sync of orders, customers, and products
- Customer order history displayed alongside every conversation
- Color-coded order status badges
- One-click link back to the order in OroCommerce admin
- Multi-website support on Enterprise Edition
- Chat widget for your OroCommerce storefront
Setup takes minutes, not days
Install with one Composer command, click “Connect to Kenzi” in your OroCommerce admin, authorize via OAuth, and you’re done. No API keys, no config files, no code.
Pricing
I’m free to install. Every new workspace starts with a 90-day free trial on the Power tier — all features, all channels, unlimited agents. After that, plans start at $0/month. Visit kenzi.chat/pricing for details.