Oro Conversations tool creates a built-in messaging system for OroCommerce, allowing back-office and customer users to exchange messages within the platform. Each conversation consists of message threads that can be initiated from specific records or accessed from the central conversations list.
Key Features and Benefits
Two-Way Communication: Facilitates direct messaging between back-office and storefront users, improving responsiveness and support.
Centralized Conversation Management: All active and past conversations are accessible from the Profiles & Addresses > Conversations menu for the storefront users, and from the Activities > Conversations menu for the back-office users.
Please refer to our documentation portal for more information on available feature options.
Before installing an extension please check Oro Documentation for extension installation and management instructions.