Return Merchandise Authorization (RMA) is designed to simplify and automate the product return process for both your customers and your administrative team. By seamlessly integrating into your existing order management system, our solution empowers customers to easily initiate returns for refunds, replacements, or repairs within their warranty period.
Key Features & Benefits:
Customer-Facing (Storefront):
Initiate Returns Directly from Orders: Customers can add products for return using the “Return Item” action in the Line Items grid on the order view page.
Edit In-Progress RMAs: A visible “Edit RMA” link appears if the item has already been added to a draft RMA.
Track Return History: A dedicated “Return History” page in the customer menu provides a complete view of past RMAs.
Manage and Submit Returns: From the “Review and Complete Return” page, customers can update, delete, or submit RMAs, with options to Send or Save as Draft.
Administrator Tools (Back-Office):
Centralized RMA Management: Access and manage all RMAs through a comprehensive grid, with additional views available on the customer detail page.
Flexible Status Controls: Use the “Change Status” action to move RMAs through stages like pending, approved, or completed.
Granular Line Item Actions: Administrators can Authorize, Approve, or Reject individual return line items for more precise control.
Import/Export Support: Bulk manage RMAs with import/export functionality directly from the admin grid.
Automated Notifications: Email alerts keep customers informed when RMAs are submitted or when their status changes.
Before installing this extension, please be aware of the following conditions that apply to its use.
- Please check Oro Documentation for extension installation and management instructions.
- This extension is provided “AS-IS” and without warranty of any kind, and it is not covered by the Oro User licenses agreement.
- Users of this extension can modify it and use modified code following OSL-3.0. licence.
- Before using this extension in a production environment, ensure it’s validated on any development environment.
Oro Team extensions maintenance and modifications are possible in scope of a dedicated agreement. Contact an Oro Representative for more information.